Memories connect us to our world and each other…
Scenic World
Katumba NSW
Toyota Land Cruiser 50th Anniversary
George P Johnson
Port Douglas 2007
Toyota AGM/Dealer Princple Conference
George P Johnson
Melbourne
VMWare Global Conference
George P Johnson
Sydney
Foxtel
Catering Consultancy,
Tender & Procurement Program
Sydney Headquarters
Assignment: Systems Setup and Implementation
Client: Scenic World
Location: Katoomba, Blue Mountains
Scope: Scenic World is a popular destination for tourists from all over the world wanting to experience the beauty of the World Heritage-listed Blue Mountains.
The Third Generation family owned business recently re-purchased the food and beverage operations from the incumbent contractor needed professional support to raise the offering for their daily guests and to ensure the F&B operation is consistent with the overall experience and a profitable arm of the business.
The Process: After conducting an assessment of all the Food and beverage outlets of the site, hearing the staff issues, examining the menus, processes and considering the goals of the organisation, Tom Rutherford in conjunction with Stephen Kelly of HMA provided a detailed plan for the changes that needed to be made. For three months, Tom worked as the quasi Food and Beverage Manager implementing alongside the staff his recommendations & ideas, eventually replacing himself. At every point along the way the staff were learning and adapting; Tom was sure to add capability and understanding and not reliance on him. The staff were presented with an organisational chart clearly showing their roles & how they interrelate. Work flow processes, kitchen, café and restaurant floor plans, check lists, forecasting rosters, set up procedures, recipes, stock take processes and P&L planning where all documented and implemented All staff now have a focus on turnover, queuing processes and a sense of urgency, resulting in greater customer satisfaction, experience and increased per head spend & lower cost
Results: Just by doing things more efficiently & with a focus on the customer, the revenue increased. We also increased the average spend per customer. The systems & procedures implemented increased productivity, efficiency & accountability. The owners and managers are now assured of a consistent high quality of food & service, underpinned with a documented process for increased efficiency & control of products, people, wastage & costs.
…..you have demonstrated considerable experience & expertise in food, beverage & staff performance by implementing a with ranging series of changes. These changes have had an immediate effect on the quality of food and beverage and the service to our customers. Naturally these changes lead to an increase of in revenue & profit in all outlets……in achieving your objectives you have displayed a high level of professionalism, dedication to the tasks at hand and an ever present sense of humour. As a result of your efforts Scenic World is now proud to present a world class experience in food & beverage to our existing ticketing, rides and retail that caters to guests from all over the world....
David Hammon, CFO & Director, Scenic World
